Effective Date: 1st July, 2026

Website: www.bamoki.com

Business Name: AMA HERBAL LABORATORIES PVT LTD

1. General Policy

We want you to be satisfied with your purchase. If you are not fully satisfied, you may request a return or refund in accordance with this policy.

To be eligible for a return, the item must be purchased directly from our website and returned within 7 days of delivery, together with proof of purchase.

2. Return Eligibility for Clothing

Clothing items may be returned if they meet all of the following conditions:

• Returned within 7 days of delivery
• Unused, unworn, unwashed, and undamaged
• Original tags, labels, and packaging are attached
• Not marked as final sale, clearance, or non-returnable

Non-Returnable Clothing Items

• Used, washed, stained, or damaged items
• Items without original tags or packaging
• Final sale or clearance items
• Undergarments, socks, or intimate wear, unless faulty

3. Return Eligibility for Personal Care Products

Due to hygiene, health, and safety reasons, personal care products are generally non-returnable and non-refundable once sold.

This includes, but is not limited to:

• Skincare
• Haircare
• Bath products
• Baby care products
• Mother care products

Exceptions

A return, replacement, or refund may be approved only if:

• The wrong item was sent
• The item arrived damaged or defective
• The product was expired upon delivery
• The item is unopened, unused, and still sealed, where return is permitted by law

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at bamokicare@gmail.com.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

5. Return Process

To request a return, please contact us before sending any item back. Returns sent without prior approval may not be accepted.

If your return is approved, we will provide return instructions.

6. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method within 1–2 business days. Your bank or payment provider may take additional time to post the refund.

7. Shipping Costs

• Customers are responsible for return shipping costs unless the item was incorrect, damaged, or defective.
• Original shipping charges are non-refundable unless required by law.

8. Exchanges

Exchanges are subject to product availability.

If you would like to exchange an eligible item, please contact us at reachus@bamoki.com

9. Non-Refundable Items

The following items are non-refundable:

• Opened or used personal care products
• Final sale or clearance items
• Gift cards, if applicable
• Items marked non-returnable at the time of sale

10. Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

• Business Name: AMA HERBAL LABORATORIES PVT LTD
• Email: mybamoki@gmail.com
• Phone: 0522-2661684
• Address: 352/116 G, Talkatora Road, PO Rajajipuram, Lucknow-226017, UP, India